Returns Policy
Returns Policy on items ordered incorrectly
Please
note that, as garments are bespoke and produced to order, they cannot
be exchanged if sizes or styles are ordered incorrectly. This does not
interfere with your statutory rights under the Sale of Goods Act,
regarding defects or incorrect delivery. We recommend that you double
check sizing before submitting your order.
If you receive a product that is faulty, click here to email us immediately
Please
include in the email a brief description of the fault, a member of our
customer service team will contact you shortly afterwards and arrange
appropriate action to be taken.
If the item you received is not what you ordered, we will collect the product free of charge
The
product must be unopened, with any seal in tact and unused. It should
be in it's original packaging and in good condition. Please place the
product including the original packaging in a sealed plastic bag ready
for collection.
We need to be advised of the item(s) that are
incorrect no later than 5 working days from date of delivery. The
product must be upopened, with any seal intact, and unused. it should
be in it's original packaging and in good condition.
GUFC will process a refund when the returned goods have been received in the warehouse.
If
you paid by credit card your card will be refunded and you will be
emailed a 'credit note' which is simply a reference of the transaction.
Please be aware that the refund may take up to 3 working days to show on
your statement depending on your card provider.
If something is
missing from your order, please check first to see if there is another
delivery due to you. You can do this by checking the delivery docket.
To
return products within 7 days - please repack the product in the
original packaging, then place the entire product including the original
packaging in a sealed bag.
Click here to arrange a return.
Please do not send in any items by post as this will delay the
processing of your return. Returned products must be as new, in an
unused and resalable condition unless they are faulty, defective or were
damaged on receipt of delivery. Damaged, faulty products and shortages
need to be immediately brought to our attention. Click here to notify
us of damage or shortage. Acceptance of returns requests for items not
required after 7 working days is at the descretion of GUFC
If you
find a product in your delivery which you didn't order please let us
know, and we will arrange to collect the item from you.